Shipping, Returns & Exchanges

Every Knots Studio piece is handmade with care, and we want you to love it in your home. If something isn't right, we're here to help.

Shipping

Ready to ship from Texas. All items ship directly from our US warehouse in Houston, Texas. Orders typically ship within 1-2 business days.

Once your order ships, we'll email you the tracking details. With over a decade of shipping experience, we guarantee your order will arrive safely.

Estimated delivery times:

USA: 5-7 business days
Europe: 5-7 business days
Asia: 7-10 business days
Rest of the world: 7-14 business days

Shipping fees depend on the items, shipping method and address. Add your items to the cart and enter your address to see the exact cost.

If your order is delayed or lost, we will reach out to our shipping agent to locate it. If the item cannot be found, we'll send you a replacement at no extra cost.

Returns

We accept returns within 30 days of delivery. Please note that final sale items are not eligible for return.

How to start a return: email us at info@knots-studio.com within 30 days of delivery, and we'll send you a prepaid shipping label to make the process easy.

Items must be in new, undamaged condition and returned in their original, protective packaging so they arrive back safe and sound. Once your return arrives at our warehouse, our team will inspect it to make sure everything is in perfect condition.

Exchanges & store credit

Exchanges and returns for store credit are free.

Refunds

Once the item is received and inspected, your refund will be issued to the original form of payment. Please note:

Return shipping costs will be deducted from the refund.
A $10 processing fee applies to all refunds.
Store credit and exchanges are free from these fees.

International orders

Customs duties and import taxes may apply to international orders. Buyers are responsible for any customs fees, import duties or taxes charged by their local government, and we cannot be held responsible for customs delays. We recommend checking with your local customs office before placing an order.