Domestic Shipping (USA) All items ship directly from our US warehouse. Once we notify you that your order has shipped, standard delivery takes 5-7 business days. With over a decade of shipping experience, we guarantee your order will arrive safely.
International Shipping We offer worldwide shipping with the following estimated delivery times:
- USA- 5-7 days
- Europe :5-7 days
- Asia: 7-10 days
- Rest of world: 7-14 business days
Returns: We accept returns within 30 days of delivery. Please note that final sale items are ineligible for return.
How to Initiate a Return: If you decide to return your item, please contact us within 30 days of delivery by emailing info@knots-studio.com. We'll send you a prepaid shipping label to make the process easy.
Return Process: Returns for store credit and exchanges are free. Items must be in new, undamaged condition. They also must be returned in original, protective packaging to ensure your return arrives safe and sound.
Once you ship the item back using our provided label and it arrives at our warehouse, our team will inspect it to ensure everything is in perfect condition.
Refunds: Once the item is collected and inspected, your refund will be processed to the original form of payment. Please note:
Return shipping costs will be deducted
A $10 processing fee applies to all refunds
Store credit and exchanges are free from these fees
Important Information for International Customers Please be aware that customs duties and import taxes may apply to US and international orders. Buyers are responsible for any applicable customs fees, import duties, or taxes imposed by their local government.
We recommend checking with your local customs office before placing an order to understand potential additional costs. Please note that we cannot control or be held responsible for customs delays or associated fees.
