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Bring luxury and elegance to any room with our perfectly crafted knot pillows. Each pillow is designed for ultimate softness and style, making it the perfect addition to any home decor.
Spot clean with cold water and mild soap. Vacuum once a week to keep the pillow fresh and clean.
Domestic Shipping (USA) All items ship directly from our US warehouse. Once we notify you that your order has shipped, standard delivery takes 5-7 business days. With over a decade of shipping experience, we guarantee your order will arrive safely.
International Shipping We offer worldwide shipping with the following estimated delivery times:
USA- 5-7 days
Europe :5-7 days
Asia: 7-10 days
Rest of world: 7-14 business days
Returns: We accept returns within 30 days of delivery. Please note that final sale items are ineligible for return.
How to Initiate a Return: If you decide to return your item, please contact us within 30 days of delivery by emailing info@knots-studio.com. We'll send you a prepaid shipping label to make the process easy.
Return Process: Returns for store credit and exchanges are free. Items must be in new, undamaged condition. They also must be returned in original, protective packaging to ensure your return arrives safe and sound.
Once you ship the item back using our provided label and it arrives at our warehouse, our team will inspect it to ensure everything is in perfect condition.
Refunds: Once the item is collected and inspected, your refund will be processed to the original form of payment. Please note:
Return shipping costs will be deducted A $10 processing fee applies to all refunds Store credit and exchanges are free from these fees
Important Information for International Customers Please be aware that customs duties and import taxes may apply to US and international orders. Buyers are responsible for any applicable customs fees, import duties, or taxes imposed by their local government.
We recommend checking with your local customs office before placing an order to understand potential additional costs. Please note that we cannot control or be held responsible for customs delays or associated fees.
Our base of operations is in Houston, Texas. All shipments are processed at this location.
Indeed, we do. Kindly reach out to request the swatches of your choice, and we will send them to you at no additional cost.
With a decade of experience, we ship our products globally from Houston, Texas.
We utilize USPS and DHL for shipping. Our priority is finding the most effective method to ship your order.
Shipping fees depend on the items, shipping method, and address you choose.
To find out your exact shipping fees, add your desired items to the cart and enter your shipping address. This will give you an accurate calculation of the shipping costs.
When shopping internationally, it's important to be aware of any potential taxes that may apply. In the USA, there are no additional taxes for imports. However, in the European Union and other countries, you might need to pay extra taxes when importing an item. Please check with your local government to understand which taxes you need to pay before placing an order.
Buyers are responsible for any customs and import taxes that may apply. Unfortunately, we cannot be held responsible for delays caused by customs.
all products are in stock and ready for shipping. Orders typically ship within 1-2 business days with delivery within 5-7 days.
Following the dispatch of your order, you will receive an email notification with tracking details. Utilize the UPS or DHL website to track the status of your order.
If your order is delayed or lost, we will reach out to our shipping agent to locate it. If the item cannot be found, we'll send you a replacement at no extra cost.
If your order hasn't been shipped yet, you can cancel it anytime. However, if the order has already been dispatched, you'll need to receive it and then return it to us for a refund.
chairs and tables require basic assembly with only 4 screws. other items are pre-assembled.
Yes, all of our pillows includes an insert.
Yes, we offer exclusive discounts for interior designers and architects. To enroll in our trade program, click here: https://www.knots-studio.com/pages/wholesale-registration-form?shpxid=bf089046-c8a6-48e9-99fb-7c204a6bb060
We are happy to honor promotional pricing for items purchased within 14 days prior to the offer.
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